Refund and Cancellation Policy

1. About this Policy

1.1. This Refund and Cancellation Policy ("Policy") explains when you can cancel a purchase made through www.revitallevinekeren.com (the "Site") and when you can receive a refund.

1.2. In this Policy, "we", "us" and "our" mean The Ness Within 26, Inc., doing business as "Revital Levine Keren". "You" means the person who makes the purchase.

1.3. This Policy forms part of our Terms and Conditions (/terms). If this Policy and the Terms and Conditions conflict on a question of refunds or cancellations, this Policy applies.

1.4. How this Policy is organised. Part A (sections 4 to 10) sets the rules for each kind of purchase. Part B (sections 11 to 16) covers how to ask for a refund, how refunds are paid and the general terms.

1.5. Rights that cannot be waived. Nothing in this Policy limits any right you have under the consumer protection law that applies to you and that cannot be waived by agreement.

1.6. Related documents. Please also read our Terms and Conditions (/terms), Privacy Policy (/privacy), Cookie Policy (/cookies), Disclaimer (/disclaimer) and Accessibility Statement (/accessibility).

1.7. Language. Our legal pages are published in English and Hebrew only. The Hebrew version of each legal page is a translation of the English version. If the English and Hebrew versions differ or conflict, the English version controls.

1.8. Age. You must be at least 18 years old to create an account, buy a ticket or generate a map.

2. What this Policy covers

2.1. Now: paid tickets to events and workshops sold on the Site, whether held in person or online ("Event Tickets").

2.2. When offered on the Site: private sessions (for example Feng Shui consultations, BaZi readings, Kabbalistic candle work and Bio-orgonomy sessions), physical products and premium maps. These are not sold through the Site today. Sections 8 to 10 apply to them only once the Site offers online payment for them.

2.3. Sessions and products booked or paid for outside the Site, for example by arrangement over WhatsApp, are governed by the terms agreed at the time of booking.

2.4. Free events. Free events involve no payment, so no refund applies. If you cannot attend, please tell us by WhatsApp or email so the place can be offered to someone else.

3. Payments and accepting this Policy

3.1. Payments on the Site are processed by Stripe, a third-party payment processor. We do not see or store your full card number.

3.2. Prices are charged in United States dollars (USD). If your card is issued in another currency, your bank or card issuer may apply a currency conversion rate and fees. Those fees are set by your bank, not by us, and we cannot refund them.

3.3. What we send to Stripe. When you buy an Event Ticket, we send Stripe only your name, your email address and the event ID, together with the payment. We do not send Stripe your birth details, gender, phone number or address. Our Privacy Policy (/privacy) explains this in more detail.

3.4. Taxes. Applicable sales tax is added at checkout and shown before you pay.

3.5. Saved cards. When the saved-card feature is available in your account, you may save a card for future purchases. The card is stored by Stripe, not by us. Saving a card is not a purchase, and no charge is made when you save it.

3.6. Accepting this Policy at checkout. Before you pay, the checkout page shows a summary of the key refund and cancellation terms, with a link to this Policy in full, and asks you to tick a box confirming "I agree to the Terms and Conditions and the Refund and Cancellation Policy." You cannot complete the purchase without ticking it. The checkout page also tells you: "We'll create an account with this email so you can see your ticket and any map included with it." We record the version of this Policy you accepted and the date and time.

PART A: RULES FOR ALL PURCHASES

4. Event Tickets: cancellation by you

4.1. All sales are final. Except as set out in sections 4.4, 4.5, 6 and 7, Event Tickets are non-refundable. We do not give refunds or credits if you cancel, change your mind or cannot attend.

4.2. Transfer to another person. Instead of a refund, you may transfer your Event Ticket to another person by telling us at least 24 hours before the event start time. The new attendee must give their own details, including their own birth details where the event uses them, and must accept the Terms and Conditions and this Policy. A transfer is free of charge.

4.3. Time zone. Event times are shown in the time zone stated on the event page. All deadlines in this Policy for an event are measured in that time zone.

4.4. Duplicate purchases. If you are charged more than once for the same Event Ticket by mistake, tell us and we will refund each duplicate charge in full.

4.5. Tickets we cannot provide. If you are charged but we cannot provide the ticket, for example because the event was full, was removed or a technical error occurred, we will refund the full amount you paid.

4.6. Personal map included with a ticket. Some events include a personal natal map in PDF form, generated from the birth details you enter and sent to you after payment. The map is part of the Event Ticket. It does not create a separate right to a refund. If you receive a refund under this Policy, you may keep a map PDF that has already been sent to you.

5. No-shows and late arrival

5.1. If you do not attend an event, join late or leave early, no refund or credit is due.

5.2. Recordings. All events are recorded, as set out in the Event Recording Policy in our Terms and Conditions (/terms#event-recording). At checkout you must agree to that policy in a separate required box. An attendee who does not agree cannot attend a recorded event and should not buy a ticket. We may, at our discretion, give paid attendees who missed an event access to the recording for a limited time, but we do not promise that a recording will be available.

5.3. Event links and reminders. Online events are held on Zoom. The Zoom link is sent to the email address you gave at checkout, and we aim to send a reminder email before the event. A reminder by SMS or WhatsApp is sent only if you have opted in to text messages in your account Settings. Not receiving a reminder does not entitle you to a refund. You are responsible for checking that email address, including your spam or junk folder, and for having a working device and internet connection.

5.4. If you contact us before the event starts because you did not receive the Zoom link, we will resend it.

6. Cancellation or rescheduling by us

6.1. Cancellation. If we cancel an event, for any reason, including reasons outside our control, you may choose either a full refund of the ticket price or a transfer of your ticket to another event or a credit of the same value. If you do not tell us which you prefer, we will refund you in full. We will not charge any fee or deduct anything from the refund. We will tell you by email at the address you gave at checkout, and we will issue the refund within 14 days after the cancellation.

6.2. Rescheduling. If we move an event to a new date or time, we will tell you by email, and your ticket will be valid for the new date. If you cannot attend the new date, section 6.1 applies as if we had cancelled the event, provided you tell us within 7 days after we send the rescheduling notice, or before the new event starts, whichever is earlier.

6.3. Material changes. If we make a material change to an event other than its date or time, for example changing an in-person event to online or substantially changing its content, section 6.2 applies as if the event had been rescheduled.

6.4. Technical failure on our side. If an online event cannot go ahead or is cut short because of a technical problem on our side, you may choose either a replacement session or a full refund.

6.5. Limit of our liability. Our liability for a cancelled, rescheduled or changed event is limited to the remedies in this section 6. We are not responsible for other costs you incurred, such as travel or accommodation, except where the law does not allow this limitation.

7. Tickets bought in person at a temporary location

7.1. If you buy an Event Ticket, session or product from us in person for US$130 or more at a place that is not our regular place of business, for example a hotel, convention center, rented hall or other temporary venue, you may cancel that purchase within 3 business days and receive a full refund. At the time of sale we will give you a written receipt and notice of this right, as required by the Federal Trade Commission's Cooling-Off Rule.

8. Private sessions (when offered on the Site)

8.1. Sessions are non-refundable. Except as set out in section 8.3, payments for private sessions are non-refundable, including if you cancel late or do not attend.

8.2. Rescheduling. We may, at our discretion, agree to move a session to another time if you ask at least 48 hours before it starts. Rescheduling is not a right, and a rescheduled session is not refundable.

8.3. Cancellation by us. If we cancel a session, or cannot provide it, including a home visit, you may choose a full refund or a new time. If you do not choose, we will refund you in full within 14 days.

9. Physical products (when offered on the Site)

9.1. All sales are final except faulty items. Except as set out in sections 9.2 to 9.4, products are non-refundable and cannot be returned. This notice is also shown at checkout before you pay.

9.2. Faulty, damaged or wrong items. If a product arrives faulty, damaged or different from what you ordered, tell us within 7 days of delivery, with a photo. We will replace it or refund it in full, including the original delivery charge, at your choice.

9.3. Shipping times. We ship within the time stated on the product page. If no time is stated, we ship within 30 days of your order. If we cannot ship within that time, we will tell you, and you may cancel the order and receive a full refund, which we will issue promptly.

9.4. Items made to order. Items made or personalised specially for you after you order are marked "made to order" on the product page and cannot be cancelled or returned, except under section 9.2.

10. Premium maps (when offered on the Site)

10.1. Delivery on purchase. A premium map is generated and delivered to your account immediately when your payment is completed.

10.2. Non-refundable once delivered. Once a premium map has been generated and delivered, it cannot be cancelled or refunded, except under section 10.4.

10.3. Before delivery. If a premium map has not been delivered to your account within 3 business days after payment, you may cancel the purchase and receive a full refund.

10.4. Technical problems. If a delivered premium map cannot be opened or is incomplete because of an error on our side, tell us within 7 days of delivery. We will correct or regenerate it, and if we cannot, we will refund you in full.

10.5. No automatic renewal. Premium maps are one-time purchases. They do not renew automatically.

PART B: GENERAL

11. How to ask for a refund or cancellation

11.1. Contact us by:

email: revital@revitallevinekeren.com; or
WhatsApp: +1 786-449-7146.

11.2. Please include:

your full name;
the email address you used for the purchase;
the event, session, product or map concerned, and its date; and
the reason for your request (optional, unless you rely on section 6, 9.2 or 10.4).

11.3. We will reply within 3 business days. If a refund is due, we will issue it within 5 business days after we confirm it, and in any case within the period set out in section 6.1 where one applies.

11.4. The date we receive your request is the date used to decide whether you acted within any deadline in this Policy.

11.5. Closing your account does not cancel a purchase or trigger a refund. We keep records of paid purchases after an account is closed, as our Privacy Policy explains, so you can still make a request under this Policy.

12. How refunds are paid

12.1. Refunds are issued through Stripe to the card or payment method you used for the purchase. We cannot refund to a different card or account.

12.2. After we issue a refund, it usually takes 5 to 10 business days for the money to appear on your statement, depending on your bank or card issuer. We do not control this timing.

12.3. Refunds are made in USD, the currency of the original charge. The amount you see on your statement may differ from the amount you originally paid because of exchange rate changes or fees charged by your bank.

12.4. Processing fees. When this Policy gives you a full refund, we refund the full price and do not deduct any payment processing fee.

12.5. Effect of a refund on your ticket. When any refund is issued for an Event Ticket, the ticket is cancelled and you will no longer receive the event link or reminders.

13. Chargebacks and payment disputes

13.1. If you have a problem with a charge, please contact us first using section 11. Most problems can be resolved quickly without a dispute.

13.2. If you open a dispute or chargeback with your bank, we may provide your purchase details, the record of your acceptance of this Policy, and our correspondence with you to Stripe and your bank to respond to it. While a dispute is open, we may suspend access to the event or content connected to the disputed charge.

The Ness Within 26, Inc., doing business as "Revital Levine Keren" Florida Department of State document number P22000077270 10790 Breezeway Ln., Davie, FL 33324 Email: revital@revitallevinekeren.com WhatsApp: +1 786-449-7146 Website: www.revitallevinekeren.com